4dprizePrivacy Policy

This page describes what we collect when you use 4dprize and how we keep that data protected. We take your privacy seriously and handle your information according to strict security standards.

When you open an account on 4dprize, deposit funds, or place a bet, we collect certain information. We use this data only to process your account, verify your identity, and comply with financial regulations. We do not sell your personal information to third parties, and we do not share it without your consent except where required by law.

Our privacy practices apply to all users of 4dprize, whether you access our platform via Android app, iOS Safari browser, or desktop. This policy explains what data we collect, how we use it, who has access to it, and what rights you have over your information.

What Data We Collect on 4dprize

We collect information you provide directly when you create an account. This includes your full name, date of birth, email address, phone number, and residential address. We also collect identity documents during KYC verification—typically a national ID, passport, or driver's license. We use this information to confirm you are who you say you are and to comply with anti-money-laundering regulations.

We collect payment information when you deposit or withdraw funds. This includes your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), transaction amounts, and timestamps. We do not store your full payment credentials—payment processors handle sensitive card or account data directly.

We collect behavioral data—which games you play, how long you play, your betting patterns, and your account activity. We use this data to improve our platform, detect problem gambling patterns, and personalize your experience. We also collect cookies and similar tracking technologies to remember your login preferences and improve site performance.

How We Use Your Data

We use your personal data to process your account, verify your identity, and handle deposits and withdrawals. Your name and address are used for KYC verification. Your email and phone are used for account notifications, password resets, and customer support. Your payment information is used only to process transactions.

We use your behavioral data to improve 4dprize. We analyze which games are popular, which payment methods work best, and where users encounter problems. This helps us optimize our platform for better performance. We also use this data to detect fraud—unusual betting patterns or login attempts from new locations trigger security alerts.

We may use your data to contact you about account security, payment issues, or promotional offers. You can opt out of promotional emails anytime by clicking the unsubscribe link. We will never use your data to contact you about betting opportunities or to encourage gambling activity.

Third-Party Processors and Data Sharing

We use third-party service providers to process payments, verify identity, and detect fraud. These processors have access to your data only to perform their specific functions. We require all processors to maintain strict confidentiality and security standards. Payment processors like mobile banking, local payment, online payment, e-wallet, and mobile banking receive only the information necessary to complete your transaction.

We may share your data with law enforcement or regulatory authorities if required by law. We will not voluntarily share your data with government agencies unless we receive a valid legal request. We may also share data with our legal advisors if we need to defend against a claim or dispute.

Our servers may sit outside your jurisdiction. Your data may be stored in data centers in different countries. We maintain the same security standards regardless of server location. By using 4dprize, you consent to your data being transferred and stored internationally.

Your Rights and Data Access

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide this information within ten business days. You also have the right to correct inaccurate data—if your address or phone number changes, you can update it in your account settings.

You have the right to delete your account and request deletion of your personal data. We will delete most data within thirty days of your request. However, we may retain some data for legal or compliance reasons—for example, transaction records for tax purposes or fraud investigation. We will inform you of any data we retain and why.

Cookies and Tracking Technologies

We use cookies to remember your login preferences and improve your experience on 4dprize. Cookies are small files stored on your device that help us recognize you when you return. You can disable cookies in your browser settings, but this may affect your ability to use certain features.

We use analytics tools to track how users interact with 4dprize. This helps us understand which features are popular and where users encounter problems. We do not use this data to identify individual users—only to see aggregate patterns. You can opt out of analytics tracking by disabling cookies or using a privacy-focused browser extension.

We do not use tracking pixels or other invasive technologies to follow you across the internet. Our tracking is limited to 4dprize itself. We do not share analytics data with third parties except our analytics provider, which is bound by strict confidentiality agreements.

Security and Data Protection

We protect your data using industry-standard encryption. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer). Your password is hashed—even our team cannot see it. If you forget your password, we send a reset link to your email, and you create a new password yourself.

We store your data on secure servers with restricted access. Only authorized staff can access your personal information, and they are bound by confidentiality agreements. We perform regular security audits and penetration testing to identify and fix vulnerabilities. We also maintain backup copies of your data in case of system failure.

If we discover a data breach, we will notify you immediately via email. We will explain what data was compromised, what steps we are taking to secure it, and what you should do to protect yourself. We cooperate with law enforcement and regulatory authorities in breach investigations. We maintain cyber insurance to cover potential damages from security incidents.

Contact and Policy Updates

If you have questions about our privacy practices or want to exercise your data rights, contact our support team via email or live chat. We aim to respond to all privacy inquiries within five business days. You can also request a copy of this privacy policy or ask for clarification on any section.

We may update this privacy policy from time to time. We will notify you of major changes via email or in-app notification. Your continued use of 4dprize after an update means you accept the new policy. Whether you are in Jakarta, Surabaya, Bandung, or Medan, our privacy commitments remain the same—we protect your data with the same security standards regardless of location.

Our services are available only where local law permits. Your privacy rights may vary depending on your jurisdiction. We comply with all applicable privacy laws in the regions where we operate. If you have concerns about how we handle your data, you may contact your local data protection authority or consumer protection agency.